So Promise decided to drop the middleman...
ie Edge10, thank goodness, the most unhelpful bunch of people ever, I called up regarding missing screws from my second hand Nas400 only to be told.. 'we don't stock them, infact we went down the road and asked a customer to sell us some of his ones from his own unit, you could try Promise but don't mention us'
As soon as I find the missing screws (somewhat impossible atm) I will be putting this back up on ebay and never getting another Edge10 product again.