Re: Bye bye Virgin
Warning.. the superhub 2 has some serious security flaws that are not going to be fixed.
I'm a new customer since April... I've had my share of problems already... But I was paying £35.40 a month to sky for 40Mb fibre, phone and free calls 24/7 due to a discount they offered me the previous year to stay.
This year, they jacked the price to £46.99 and offered me nothing to stay... So I left and was offered the same kind of deal with Virgin with 100Mb for £32 a month for 12 months and 40 a month afterwards.
So I took it, saving £15 a month for 12 months and £7 a month after seemed like a decent deal.
Then the problems started
First the engineer pulled a 2.5m section of skirting from the wall attempting to fit the new box.
Then I discover that my call screening isn't working and after days of trying to figure out why... discover it's because I have no caller ID. I then get my first bill and find I've been charged for calls that should have been free.
What they did was sign my onto the basic calls free at weekends only when I asked for the same as what I had before with Sky... Free calls 24/7 plus 30 international destinations... although I was happy to drop the international side of it. I found out that if I wanted both of these it was going to be an extra £14 a month... making VM £9 a month more expensive than Sky were.
I made a complaint and whilst it did take a few weeks to resolve, as local manager got involved regarding the damage.. They compensated me for the damage, enough for me to buy some filler, some adhesive, some more wax for the wood and so forth... came to around £31.49. Then I got the caller ID at no charge from now on... and then yesterday they gave me the free calls at no extra charge... at least for the next 12 months. So next months bill will be about 51p and then continue at £32 from then on.
Come April next year, I shall either see if I can get a better deal or try BT for 12 months instead... I don't bother with the TV side of things as I can't be bothered with broadcast TV any more. But for now... over the next 12 months I'm saving about £264 of my bill.
Sky on the other hand.. continued to try and charge me after I had left, failed to respond to a complaint except to write and aske me to 'call' them when my complaint explicitly told them to put everything in writing... and then passed my disputed account to a debt collection agency... So I've escalated it to ofcom... which if memory serves costs Sky a fee to resolve... a 'fee' that is far higher than what they were trying to rip me off for.