How to spend £35M on a web site.
1. Government Departments must adhere to CESG data & system security rules which apply to any system that connects to a government network.
2. Government departments do not trust each other with their data, so they won't share infrastructure. (This is about to change)
3. Government has to put projects out for procurement, which is included in the overall cost of the projects.
4. Bidding for government IT contracts is beyond the financial resources of most SMEs and is becoming so for quite large IT companies as well, so domestic players are gradually being frozen out.
5. Procurement takes so long that by the time its done, the thing you have bid for is out of date in that a) the underlying business has changed. b) technology has moved on. So the first thing the winning SI has to do is re-write the contract into something that can actually be delivered and is fit for purpose. This often has to be repeated because it takes so long to do it the first time..
6. A government website will follow the standard internet web site architecture, but independent of the rest of the departments IT, so it will have its own redundant, firewalls, cryptos, GSI, internal and internet links. The firewalls will be of two types, not checkpoint. There will then be at least two each of proxy servers, web servers, and database/content, on two sites geographically separated by at least 30 miles. There will be an identical pre-production which might be the stand-by site, and several development and test systems. The system will also have audit and management systems to do all the stuff you need in a network. So you get on the live site at least 4 firewalls, 6 routers, 8 servers and 4 switches.
7. Then you have to fund a support team, its tools and equipment, see statement 2.
8. The contract will be design, build, maintain for at least five years, and would include a server refresh.
And that's just for a relatively simple site. Some sites, have quite substantial analytic programs sitting behind them to provide the information displayed. Also government web site carry statutory information which they have to publish and support so the idea that you can judge the effectiveness by the cost per hit alone is silly. It's the overall benefit to the user, and the department, downloading a set of regulations cost less that printing it and sending it out in the post. The business case for the web site will have reflected on the overall cost benefit of the site. Costs £35m, save £40m is a good deal. It doesn't always work out that way, but usually because the requirements and aspirations change through delivery, and change control costs.