Re: Lack of competence
"Well, installers install. It really isn't a credible expectation that they should become ITSec configuration experts, and for smaller installations you can't expect that one should be brought along as another expensive body visiting the site."
Well, that might be OK for a one-man band lashing together solar kit after an internet training course to power off-grid stuff, but that's not acceptable in the commercial space. Customers are paying for the expertise to install AND configure kit correctly, otherwise they'd just get their regular sparky to do that.
Gone are the days you can be a credible installer without knowing how to optimise the configuration afterwards. If you can't do that, you're just a 1st fix / 2nd fix fleshpot pair of hands, you're no commissioning guy. Got to move with the times or get out of the game.
A little ignorance goes a long way in creating unintended future f*ck ups I'd say...
* We do security systems but the same principle applies to power, seen to many 'installs' by companies that don't understand the IT aspect of current systems - even the big boys fail miserably to train all their engineers.