"While you're here, could you just..."
Words to strike fear into the heart of any ICT engineer.
Was doing a network equipment audit around the campus we supported and ended up doing the office of the legal department.
Got the usual "oh, you're from IT", followed by "the date and time on our fax machine isn't right...could you just sort it for us while you're here"
Yes...of course...it has a plug so it MUST be IT's responsibility!
So I dug out the manual (which they could have just done themselves) and sorted the darn thing. And therein lies the problem - we're too nice. Should have told them to log a ticket!