BT joined up systems
I phoned BT yesterday morning as my phone which has a lot of interference normally had become worse, almost unusable, and I assumed this was causing my broadband problems. After approx. 30mins with the BT call centre from 10:00 to 10:30 ish they agreed to monitor my line. No mention of the actual problem with the service just the usual nonsense master socket check etc.
Do they engineers inform the call centres etc, apparently not!