As for getting the all-important security code for internet banking, the spokesperson told us that "customers can opt to login with their memorable word and password". How delightfully retro.
Memorable word and password? Surely they mean memorable word and second factor security device? They got rid of the password yonks ago, didn't they? And then, IIRC, they suggested people get rid of the security device and use the app instead - but I'm still using the security device. (I guess I'll lose that option when the battery dies).
Was there a change between that I've blissfully ignored?
It has not been a great few months for HSBC. An outage at the end of September presented users with errors on their smartphones. Still, at least customers can pop into a local branch if needs be, right? Oh, wait. Never mind.
It's worse than that - I'm pretty sure I saw comments on their Twitter feed a week or two back (i.e. a bit more recently than the end of September) to the effect that there were problems with both online banking and the app.
Working backwards, then...
2018-11-23: The tweet in the article appears to be missing.
2018-11-18: Reported mobile problems at 4:53pm, saying they were fixed at 6:56pm.
2018-11-16: Reported mobile problems at 6:58pm, saying they were fixed at 11:34pm.
2018-11-06: Online problems reported at 11:10pm, and fixed by 12:34am.
2018-10-27: Online problems reported at 1:24pm, reported fixed at 5:14pm.
2018-10-16: Reported online problems at 11:25am, and that they were solved at 6:13pm.
2018-10-08: 9:49pm - mobile problems. Fixed as at 11:20pm.
2018-09-28: Mobile problems reported 8:30am, fixed by 12:05pm. I guess that one is the end of September one referred to. Glancing back further, the next one working backwards is this one:
2018-08-29: Online and mobile problems reported at 9:25pm, and said they were fixed at 9:38pm.
After that the next one I can see is all the way back on May 26th.
So over the last month and a half the problems look worryingly frequent.