The Internet is great! The WWW less so. I think some things have become worse in the last 10 years
- Contacting a service provider, e.g. a bank. Pre-internet, you had to phone them during working hours (and they didn't patronise you with "Your call is important to us, but we're experiencing unusually high call volume at the moment"). Then came email and web forms. Now, you have chat & Twitter - but only during working hours. It takes ages to find a contact email address.
- Search. Google had it down to a fine art, then blew it. I regularly find myself going to the second page of results to get past the chaff. I was disapponted when Google stopped spidering Experts-Exchange, though I understood the reasoning. Now, there's a million websites/fora with a million uncurated and incomplete Q&As.
- Don't get me started on blogs, vanity sites, "fake news", website usability or influencers/followers. Suffice to say there's an awful lot of crap out there, and finding reputable sites is tough, especially as many of them are disappearing behind paywalls. Maybe AOL were right with their "curated portal" approach :-)