Re: "just pull an apple... " Well it is tempting to pose a few apposite questions is it not?
1. Are they pretending that the problem does not exist?
2. Are they blaming the customer for the problem?
3. Do they appear to be promptly replacing the equipment?
It would appear that the answers to questions 1 and 2 at least are an interesting study in contrasts to A Certain Famously Cool Hardware Producer.