Unilever no better than HSBC
HSBC moved it's customer support lines to India and the service went down, unbelievably. These intelligence challenged types haven't a clue suggesting that I go to my London branch which happened to be a few thousand miles away. On one occasion I ended up in the Philippines and it turned out the woman lived in the same city as our Phils office.
I learned a few choice words of Hindi and now they re-connect me to London as if they are handling a hot coal.
American help lines rarely get fobbed off to some distant land where the human scree readers sit. Jails, may be in the case of some airlines, but not some remote country.
It seems to be a uniquely British industry habit.
So, when you get through to Bangalore practice your dock worker Hindi and demand you get put through to a British-based person who has some concept of your problems.
Or you can trying Hello, Hello repeatedly, as if the circuit is bad.