Boy there are some cynics out there! And some pretty sad characters too......but I bring hope. 21 years ago I started something calles the Helpdesk User Group (HUG of course! ) as I got no support, did a great job at my helpdesk, and needed to talk to others in the same boat. That mushroomed and all this time later I'm still in the industry at SDI encouraging service desk bods to do better, and get others to recognise what a great job they do. Sure we can help managers know what they need to know to run the business, customers what they need to do a better job with iT and those techies to be customer literate!
Come and join us at www.sdi-europe.com so we can change the world!