Re: "When outsourcing goes bad!"
Normally, you expect outsourcing to be a gold-plated turd or maybe a competently delivered shit sandwich that vaguely provides what someone hoped the business or customers would want.
However, in the hands of the NHS and Crapita, you can really get the worst of all worlds.
Managed end of contract service handovers? who would need that? CHECK
Arbitrary cuts to budgets without anyone understanding the effects for years to come? Maybe even requiring a third party to come in and tell you how to do YOUR job? CHECK
Reassuringly expensive for both the initial failed delivery and subsequent attempts to try and deliver the original requirements? CHECK
Making thousands of peoples lives miserable? CHECK
Those responsible walk away with their Teflon shoulders in tact? CHECK
PR people making bland apologies in-spite of nothing improving? CHECK
(Note: NHS managers considering using this as a requirements document should contact me first...)