"...but the preoccupations and desires of loyal users don’t seem to matter."
Why is anyone either surprised or hurt? It's not as if this was the first time MS have gone its own way and damn the users.
Just look at Win 8, everyone told MS that it was taking the UX in the wrong direction but MS went ahead anyway. Or that bloody ribbon, hated by many but forced on people just because MS knew best. I could go on but for anyone to be upset by MS ignoring the wishes of its users is either being willfully blind or inattentive.