Hope BT Local Business are getting canned
While I empathise for anyone losing their jobs, I truly hope the Local Business (LB) are going to removed from the face of the earth. They have been the cause of every problem we've ever had:
1. LB insisted we change the name on the account from the director's name to the company name. When we did the LB sales droid cancelled out account and recreated it, most likely to get his grubby little hands on commission for a "new" contract. Result - ISDN 30 down for 36 hours.
2. Renewed contract early, LB sales droid couldn't do his job properly so we got billed £4,700 for "leaving our contract early". Result - out of pocket for two months.
3. Signed contract to upgrade to flex-up a leased line and add resilient fibre. Contract was subject to us accepting any excess construction charges (which LB insisted wouldn't be an issue, something we didn't believe but thought it's worth a shot). When quoted £40,000 + VAT we declined. So they charged us £5,000 for breaking our contract. Result - still out of pocket as it nobody knows how to rectify the screw up.
4. Refuse to provide a SIP trunk. Apparently for legacy (or anything the don't support - Asterisk) they will only provide an ISDN gateway which, so we have to maintain a PRI for bugger all reason (Asterisk -> PRI -> BT ISDN Gateway -> BT SIP Trunk)
BT know they have us by the balls, as we're too scared of reversing the Direct Debit because we know some over-zealous little shit will pull the cord, even though as billing dispute is in process.