Re: Hands On
"One problem is assuming the problem is in a particular place. Once fixated it is difficult to change one's mind."
Oh yes. A couple of weeks back we got the insurance - Domestic and General- backed repairer round to sort out the constant warning beep in our fridge ( normally indicates the door left ajar).
He told us that the panel at the back of the freezer section was frosted up ( there was a thin ridge of ice). That we needed to empty the fridge/freezer and defrost for 24hrs with its doors open.
This didn't make much sense, so I contacted the manufacturer (Liebherr)- they have a very good helpline as it happens.
They asked me a few questions,including "Have you had any power cuts recently?. Which we had.
They told me to switch off the fridge, then switch off the plug. leave for an hour then put it back on.
When I came to do this I discovered the electronic touch control panel was frozen ( not in the icy sense). Something the visiting "engineer" had failed to even look at.
So in time honoured fashion I turned the freezer off at the mains, then back on again. Control panel then functioned. So I turned off the fridge as directed, (might as well do it all properly) and mains again. After an hour or so turned it all back on, and yes. Problem solved.And no need to find a temporary home for a freezer full of food.