* Posts by Terry 6

1483 posts • joined 31 Jul 2009

The Psion returns! Meet Gemini, the 21st century pocket computer

Terry 6
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Pint

OS

If this is running a 'Nux OS, so that we're not tied to the Evil Axis of iOS/Android/MS I'll be very excited if it appears.

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Sysadmin's sole client was his wife – and she queried his bill

Terry 6
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A deeper issue

The ACs who each tell of Gf and sister not wanting to accept the solution given comes to the heart of a bigger issue here.

We seem to have got ourselves into a world where it's considered OK to accept truth only when it's convenient. You want to believe that Brexit will make things better for ordinary working folk, that certain fruits will make you healthy and cure cancer, that the Universe is just 6000 years old. Well that's all OK in 2017. Facts are optional.

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Oh UK. You won't switch mobile providers. And now look at you! £5.8bn you've lost

Terry 6
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Re: Never needed too

JustaBloke Sounds like they had adopted the same marketing strategy that VM's owners went for, then. Keep their prices high and risk losing a few % of customers who want a good deal. Which is a good reason to switch.

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Terry 6
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Re: I could save a few pence a month

Roland6 Precisely. Which is why family members, as noted below, are with 3. They are at age in life where included minutes they can use on overseas travel is a big inducement.

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Terry 6
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Re: Never needed too

A few years back Virgin refused to drop their cost when my phone came up to renewal. It was all about keeping to a fixed "loyalty discount" that everyone gets offered. And they wouldn't move. So we did - and they lost four contracts. It's not enough to threaten to move, you have to be prepared to go ahead and walk away. Like we did.

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Terry 6
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Yes, I'm happy with Tesco (O2 really). Good value for my money and coverage for my purposes. Wife and kids with 3. Serves them well for their purposes.

It's very difficult to compare packages, and then factor in coverage and individual use patterns. Tesco don't give Europe and USA calls within contract all year round ( but did last Summer which was when I needed it). 3 does give all year round. Which can make a big difference to some users. Likewise I get more internet data than I can possibly use. Daughters could quite possibly use every byte the world can offer. (OK slight exaggeration).

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Dying for Windows 10 Creators Update? But wait, there's more!

Terry 6
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Less ugh more meh

I don't get it. As already noted, the new "creater" version doesn't seem to provide anything that anyone seems to have much interest in. (And as much as I love my WinPhone I know that's at the end of the line).

So if Microsoft aren't providing any new, useful functionality that anyone needs, and still aren't as far as I've been able to tell making it play nice with users*, why bother?

*Controls in one place. Ability to manage start menu. Making shared folders on domestic networks actually be easy to share, and not with stupid "homegroups". Partitioning control that lets users redistribute space. Easy image creation and restore on a par with Macrium etc. Stuff like that.

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Capita swallows £50m blow after writing down historic contracts

Terry 6
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Devil

Beats me...

....why they have ANY contracts that pay money. Any client that is willing to pay the true cost+profit of what they need these jokers to do would be better off finding a company that doesn't have such a reputation for awful performance. Which would leave them with just Barnet, aka The London Borough of Capita as a client.

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US visitors must hand over Twitter, Facebook handles by law – newbie Rep starts ball rolling

Terry 6
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Overseas

An awful lot of Americans still think the next state along is a bit too close to the edge of the world for safety. An awful lot of them seem to believe that vaccinations give you Autism. And that the dinosaurs lived alongside humans, since the Universe is only 6000 years old.

So a measure that keeps non-Americans out as a matter of principle may well go down very well with the supporters of Donaldskai Trumpski.

(As to translation, just put the word "awesome" in at random intervals and you'll be fine)

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Hold the phone! Crap customer service cost telcos £2.9 BEEEELLION in 2016

Terry 6
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Customer service model

It does seem that the larger companies share a similar approach to customer service, which is that first they will try to dodge complaints by obfuscating their contact details behind a cycle of a "contact us" web page that just leads to the FAQs that lead back to the "contact us" page that leads to the FAQ page.

Next, if you do get through it's to a low level call handler, whether by email or phone they will give an uncomprehending or anodyne generic response that doesn't answer the question. Which will perhaps get escalated to a higher level if you persist, who will do the same, but offer an apology and a trivial compensation, if that's the nature of the issue. Which may get sent to an apparently higher level, which will apologies even more, and make still trivial offer. And when you point out what should be done to make things right they say "We can't do that". As if their multi-million pound company is physically incapable of this action. As opposed to just being unwilling.

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Welcome to my world of The Unexplained – yes, you're welcome to it

Terry 6
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Re: Terry 6's dad's old Lada

And with it the rather useful manual starting handle.

BTW I think that the Lada, unlike the proper Fiat, compensated by Never mind the Quality Feel the Width. That old Lada was built like a tank.

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Terry 6
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Re: Batteries

My late dad's old Lada, about 30 or more years ago had a starting handle. The car itself was of the old Soviet design. Cheap and solid. One or two pushes on that starting handle and it would start.

There have been a few occasions over the years when I've wished for such an item. Usually while sat in a cold car waiting for the RAC/AA, late for an appointment and needing a wee.

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Terry 6
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Level of trainee

Sometimes you may have a trainee that can work like an airline pilot and needs to speed through the technical stuff ( I dunno, never had that problem).

Mostly they will more like fear of flying than airline pilots, techno-phobics, Some of these at least will be on a course in Advanced Office, when they should be on a course for computer basics. And some of those will be there because they are under the cosh. Often for the simple reason that they are terrified of the computer they need to be able to use.

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Mag publisher Future stored your FileSilo passwords in plaintext. Then hackers hit

Terry 6
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Clarification

Sorry, it wasn't clear enough in the article. Were you perhaps trying to suggest that they might have possibly stored passwords in unencrypted form as apparently plain text?

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Dido queen of carnage steps down from TalkTalk

Terry 6
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If anything over about 1% are phoning customer service there is probably something wrong. There shouldn't be many reasons to phone.

And if the >1% who are sufficiently ticked off to be calling then get the run around compounding the problem there is something seriously wrong with that company's attitude to service. As in when you are in a hole you shouldn't still be digging.

That being said, there are far too many companies who have a bad attitude to customer service and complaints. First they hide their contact details behind a web site that takes you round in circles from "contact us" to "FAQs" to "contact us". If you can find a contact it will be answered by a robot who will give a boiler plate reply that probably has no relevance to your query, other than s a key word or two* . If you persevere you will get to a human who seems unwilling to understand what the problem is, the next step will get you to another human who seems to understand, but won't take responsibility for a resolution ( My favourite response here is "We can't do that". Why can't they, it isn't physically difficult?) and so on........

*I'm sure we've all met that sort of thing. You email to complain, say, that all the seats on the train were broken or something of that sort and they reply with something like " we are sorry that you couldn't find a seat, however at busy times......" ( Just an example, not a real occurrence).

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Terry 6
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Re: From the original storm

Olaf

You got a downvote for that???????????????

How, why, who? Is there someone who thinks she's not from the ranks of the toffs? Or considers that her CV is packed with successful experience

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Terry 6
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Re: Dido's First Job Interview

But it won't be. As already noted above. It'll be teh usual buddies looking after each other and so a nice, well paid sinecure to walk into. Not necessarily at the tax payers' expense, though that does seem to be her aim. . And she already has more than enough dosh not to worry about where the next jar of caviar is coming from.

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We need to talk about Granny: She's way more likely to fall for phishing

Terry 6
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Generational difference

The older generation (say 75+) tended to be more respectful of authority. So "I've come to read your meter" at the door. Or "I'm phoning to tell you that there is a scary virus on your computer" is more likely to get a result.

Whereas, these days getting an email saying you have a parking violation is all too plausible. Electronic car parking systems and deliberately confusing parking signs means we can all trip up and catch a fine. And some of these notifications may come to your email address or phone.

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What's the difference between you and a sea slug? When it comes to IT security, nothing

Terry 6
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Really

Psychologists have known this stuff for decades. It's Psychology 101 in American terminology. The classic demonstration of attention and observation is the subjects were shown a video of a game of catch and asked to count how many times the ball is passed along failed to notice the gorilla (just bloke in gorilla suit - damn you healthandsafety) walk across the screen.

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I don't care what your eyeballs tell you. Alternative fact is, we've locked up your files

Terry 6
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Re: If I had to make an educated guess...

You just brought back a nightmare.

My boss paying a fortune of our limited budget, (like every one else) to have computers Y2K tested. Most of which machines that were not networked, and had no system critical data, and were of little value. Because a bunch of executive level table decorations let themselves be panicked by a few vested interests into thinking that every bit of kit had to be Y2K compliant. Machines that could easily have been tested for free by turning them on on the 2nd January and seeing what happened.

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Stallman's Free Software Foundation says we need a free phone OS

Terry 6
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Sadly yes

I would love a phone that didn't sell me to Google. And that didn't have Apple's walled garden costs.

But since Microsoft couldn't get traction for their Winphone. (I love mine, but know it's the end of the line.) How could a phone OS from the land of beards and sandals make it?

As noted it's fashion + the games/films(aka "movies) market that drives sales.

Betamax couldn't beat VHS. Winphone couldn't beat Google or Apple, what chance a freeOS phone.

BTW Why is " Free video editing software" off the list? Something that would let ordinary folk/small SOHO users edit the odd promotional or training video and the family hols without paying for an expensive suite would surely be useful?

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The rise, fall, and rise (again) of Microsoft's killer People feature

Terry 6
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Re: Only thing better than BB Hub

I too love my Winphone. And am not in any rush to switch. More to the point, there isn't anything to switch to.

iOS. Far more expensive than it's worth.

Android??? Why no commentard howling about the way Google examines and stores every last byte of data they can even sniff?

That being said, long since ceased being a Microsoft fan;

"What then followed is a classic and all-too-familiar Redmond tale."

Microsoft's uncanny ability to work out what the users most value and then replace it with something they'll hate.

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CBI: Brexit Britain needs a 'sensible and flexible' immigration programme

Terry 6
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Re: "All he had to do was to turn up on time, arrive sober and do a day's work."

Morning after the vote I found myself chatting in a Tesco car park with someone overjoyed at the vote. British jobs etc. When I pointed out that these were mostly low paid, hard jobs his response was that the bosses would have to pay more now and so on. Did he fit John Smith 19's description? I'd say so..

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Terry 6
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Re: @AC: Employers have called for a "sensible" immigration programme

Thing is that it was a small majority of those who turned out who voted to change the status quo, Leaving things as they are is not an easy thing to motivate voters to do. And so the ones who did vote to leave were the ones who were motivated to make this change. Which leaves the question as to where that motivation came from. Maybe it was

1.) a significant number who took a balanced and thoughtful view that the UK would be better off economically, all things considered. Or

2.) a significant number who don't like foreigners/ believe that we pay vast amounts to the EU for nothing (that we could spend on the NHS) / think we are subject to strange,imposed, foreign "human rights" laws that we don't want.

Well, we can all take a view on which we think most likely. I hope it really is a full Brexit. Let them have what they deserve.

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Nielsen, eat your heart out: TiVo woos admen with prediction engine

Terry 6
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Really

Is there any correlation between what people want to watch and what they buy?

I know marketeers think they can segment markets and all that sort of stuff. But there is a big difference between watching a programme because there's nothing better on, actively wanting to watch a programme ( even on TiVo), being prepared to sit through an advert, being interested in the advertised product and so on.

There's a big difference between getting a large group of a relevant demographic and punting a product at them, and this apparently magical system that makes people who watch a certain programme go out and buy a certain type of product because it happens to appear half-way through Corrie.

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Promising compsci student sold key-logger, infects 16,000 machines, pleads guilty, faces jail

Terry 6
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Disingenuous

He wasn't flogging this stuff for any legitimate use. If you sell burglary tools to burglars you, at the very least, need to think of a way to pretend it is being sold for a legit purpose ( with plausible deniability of the type of customer buying it.).

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Maps and alarm clocks best thing about mobes, say normies

Terry 6
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mark 85

As to that, voice phoning while you are out and about where you can be seen, rather than safely indoors, with a small handheld device that can't be close to the mouth and ear at the same time (or needs a wire stuck in your lug 'ole) in public, with ambient noise and usually lousy sound from a tiny speaker is no encouragement - but even so there are very few days I won't see a few people ambling along either doing just that, or quite often apparently talking to themselves. So people clearly do make voice calls, despite the significant disincentives. And lets be honest, it's a small minority of times that people in the street really need to make a call so urgently that it can't wait till they get home

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Terry 6
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FAIL

The comparison site asked Joe Public to name their favourite smartphone features

"favourite"

And there's the FAIL. Wrong question = wrong answer. GIGO

1.) What's a favourite?

2.) How well does this correlate with most/ how often used

3.) Is favourite even related to routine, regular of frequent use in any way?

4.) Do we even like ( let alone treat as favourite) our most used or most important things?

So. I use my everyday watch and wear my everyday shoes most days - my "favourite" watch and shoes sit in a cupboard waiting for special days. My favourite computer is an i7 box with 16Gb ram, graphics card and so on - well overpowered for my routine needs. My routine computer is used daily, lots.and it's an i5 laptop. If I had a favourite programme it certainly wouldn't be WORD which is the one I've used most over the years.

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Microsoft's Blue Screen of Death dead in latest Windows 10 preview

Terry 6
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CCleaner has an option ( in tools) to remove most of the WIN10 (Cr)apps. Or it can be done with powershell commands ( need to google them). Can't get rid of bloody Cortana/Edge/"Contact support " in either of those ways though

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Terry 6
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Re: Dead, but only temporarily?

Yes, a Bullsh*t headline on this article and no mistake. "Released versions of Windows 10 will continue to have the classic blue color, including the final release of the Windows 10 Creators Update."

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Corrupt NHS official jailed for £80k bribe over tech contract

Terry 6
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Re: Having seen the latest NHS IT Software in action

The poor frontline staff see possibly hundreds or more people through their doors on a daily basis.

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TV anchor says live on-air 'Alexa, order me a dollhouse' – guess what happens next

Terry 6
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@Ian Mason

But then again, there's HAL.

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Soz fanbois, Apple DIDN'T invent the smartphone after all

Terry 6
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Re: I am puzzled by the premise of this article

That's what this article is saying( though whether anyone thought Apple invented the smartphone is another matter - a bit of a strawman to launch the nice little story maybe.

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Slim pickings by the Biggest Loser: A year of fitness wearables

Terry 6
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Re: left handers

You are right. I hadn't thought of that, being right handed when it suits me.

These aren't great..

http://www.anythinglefthanded.co.uk/cgi-bin/ss000001.pl?page=search&SS=watch&PR=-1&TB=O&ACTION=Go!

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Terry 6
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The book

I read the section you had linked to. It was very good and I may well be able to try to track down the volume. It's not often that El Reg ties together the main part of my career ( sorting out literacy and learning issues) and the minor part ( sorting out computer issues*). It's sad that it should be in these circumstances.

*Very similar except that computers' behaviour isn't as logical.

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Terry 6
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Re: You can stick it ..

There is ( rather was) a magazine for it too.

https://en.wikipedia.org/wiki/Tit-Bits

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Terry 6
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left handers

Do those designs mentioned come from companies that don't know some people (~10%) are left handed? FFS!

(I'm ambidextrous, but wear my watch as a left-hander out of solidarity).

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Google nukes ad-blocker AdNauseam, sweeps remains out of Chrome Web Store

Terry 6
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Pale Moon with Latitude

Just saying.

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Terry 6
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What would you expect

It seems like forever that Google has been using its assorted "free" services as bait to get the public to give it access to our behaviour, interests, purchasing habits and just about everything else. Yet still there are people who should know better recommending Chrome as a browser. In effect making Google into the spider at the centre of our individual bits of the web. Of course they are going to do their best to stop users blocking the very reason Chrome exists. Chrome is not there for our benefit any more than a worm is on a hook for the fishes' benefit. It is there for exactly the same purpose. And they are not about to let anyone grab the bait and swim off with it.

Chrome should be treated as the spawn of Satan. And the almost ubiquitous Android is no better - yet we don't get anything like the level of bile aimed at Google on El Reg that we get if Microsoft is even so much as mentioned.

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Those online ads driving you bonkers are virtually 'worthless for brands'

Terry 6
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Re: Puzzled - A Case Study

Surely though there's a difference between familiar brand ads that are spread around the town/TV and the sort of stuff that infuriates web users. Case in point. I was watching someone, this evening, browsing the web. All the time there was a noisy video playing to advertise some idiot get-rich-quick scheme, with exhortations to click into the ad. But whatever it was for it won't have done more than annoy the person. There wasn't a brand to recall, as such. Do enough suckers click on that sort of thing to make it all worthwhile? If so they're the ones to blame. I just hope the money they lose is enough punishment.

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Terry 6
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Puzzled

I am out of my depth here. I just don't understand this.

The ad flingers object to us using ad-blockers. But if we use ad-blockers we are presumably not going to be willing viewers of their stuff. In fact, if they prevent ad blocking we are likely to be down right hostile. So why do they think it sensible to persist in sending us nasty, invasive ads or using anti-ad blockers?

I used to allow ads, when they were still civilised. Just as I sometimes sit through them when I watch ITV. I even used to click on some ads just to feed the content providers. But these days I sit behind half-a-dozen add-ons to hold back all the flashing, floating, video playing, intrusive, time-wasting and annoying ads that infest web pages.

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Folders return to Windows 10's Start Thing

Terry 6
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Re: With the exception of the Master Race...

Office, maybe not. Though I've had formatting issues in LibreOffice that have sent me scurrying back to Word from time to time. (Can't remember what it was).

Outlook held me for a long time. Most recently because I have and love my Windows phone - but even before Outlook's integration was really useful. Thunderbird with Lightning does seem to be good enough now. Though even that is an afterthought by Mozilla. I don't get why it wasn't in there all along!

As to the 'phone. The one good thing you can say about Microsoft is that they aren't Google. I never understand why the commentards don't make the fuss about Google/Android that they do about MS/Windows. Dammit, Google are practically sitting on our shoulders when we use their phones/search/email.

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Terry 6
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Re: With the exception of the Master Race...

It's Outlook which has kept me docked on Windows for so long.

For once this is not a moan about Microsoft . There has been nothing, certainly nothing "mainstream", to replace Outlook. Email programmes, with address books, lots. Calendar programmes, squillions. Programmes that integrate the email with the calendar, and syncs it across various devices, adding appointments into the calendar when required. Not much - if anything.

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Terry 6
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F****ing Windows 10 F****ing Microsoft

Sorry ( not sorry actually) F***ing Microsoft B***ards.

I've been posting quite calmly about the truly annoying nature of Win 10. Then not an hour later I get an urgent summons to the computer room from my wife.

We have a shared family PC. A partition contains the family photos. Ditto documents. Then each of us has our own partition with our own stuff. Including folders for photos, documents etc.

Nice, simple organised.

Microf***ingsoft has taken upon itself to reorganise the folders and links to them back to some kind of default - restoring the default hidden and buried folders, so that suddenly in the "My Computer" window an icon pointing to folder C:\users\buried-two-levels-down\photos appears under the w:\photos icon. Suddenly wife in panic because all the work photos she's just saved have apparently vanished. Not actually vanished. They've just been saved buried in this newly recreated f***ing folder that has an identical default icon and name that has appeared below the correct one in the folder tree. In effect Microf***ingsoft have decided to try and make us all use their stupid c:\user\username\.....\stupid location for our data and no other places. Presumably because they want us to use their f****ing stupid "libraries". F****** B***rds.

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Terry 6
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Re: I see the Xmas spirit has run dry...

A point we forget, and Microsoft seemed determined to ignore, is that even if Win 8+ had been as good as they should have been, for most users Win 7 was already more than good enough, so there was no real need to change. And since for those that jumped in and made that change (fanbois or experimenters ) it turned out to be awful, another change was hardly going to ignite any enthusiasm without a really, really amazing offer. There was no such offer.

Microsoft seemed to have decided not to offer anything that users would want enough to take the jump - maybe they are incapable of knowing what users want, maybe they didn't wish to supply it because it wouldn't make them any money, and have decided to use brute force instead of persuasion.

Which is also, of course, why SaaS is so attractive to software companies, it's the gift that keeps on giving (to them).

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Terry 6
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Re: Windows Key + Keyboard

This thread is sort of blending into this one;

Twas the week before Xmas ... not a creature was stirring – except Microsoft admitting its Windows 10 upgrade pop-up went 'too far'

And the same comment there applies here, as John Brown (no body) points out, frequently used programmes are easy to find. Occasionally used ones less so. And, as I pointed out in that thread, too many software publishers think that their own unhelpful names are more important than the programme's actual name ( e.g. Hornhill Stylepix) let alone providing a descriptive name. So finding that useful programme that you last used six months ago isn't going to be quite that easy.

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Programmer finds way to liberate ransomware'd Google Smart TVs

Terry 6
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nor known to its customer support technicians.

This seems to be more and more an issue all over the place. 1st line support are usually well meaning, and some even have good tech skills. But too often their own employers seem to think it's OK to keep them in the dark about, for example, known faults. Instead they make them take users on a run through the usual scripts. Scripts which are never going to work in this situation....... And Virgin are my candidate for the worst of the bunch, though from the sounds of this LG could give them a run for their ( or our) money.

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