Great shop but bonkers approach to ecommmerce & privacy
I loved Morgan but had the most extraordinary experience when I bought online rather than from the shop. Order went thru on Sunday morning but received an email the next day asking me to confirm my identity. I phoned first (and rang around several places until i could find someone that knew anything about their web operations), cos the email sure didn't look like it came from Morgan and it all smelt dodgy...
I rang them, and they told me that I need to fax them various pieces of ID for them to process my order - apparently they checked *every* order against the publicly available Electoral Roll (which I very sensibly opt out of as it is the junk mailers wet dream) as an anti fraud technique and anyone who didn't appear was marked as a potential fraud which they would then follow up...manually. After a lot of arguing and me pointing out that no way was I going to send a copy of my passport to them electronically just to get a cheap hifi, they agreed to send my order. I wonder if they made much money from that website?
I eventually got a lovely Pure hifi from them at a ridiculously cheap price - the only fault with it is the dead spider in the display (which is probably why the previous customer returned it). The spider is now known as Boris.