My MacBook Pro is a real POS
Tis true; only Apple really supports Apple products. So most of their support traffic is entirely under the radar. I do know this: The MBP that I am typing this on is a stylishly designed and extremely poorly engineered product. At less than 20 months old the MoBo ("Logic Board" in Apple land parlance) failed completely and cost me over $1,130US to repair it. Part of the LED screen illumination has fail giving a non-uniform image. And the wireless "Airport" Adapter is sporadic at best and currently disabled. Any computer that generates enough heat to create a surface that is too hot to touch is certainly operating with inadequate thermal control and is not working within the temperature specifications of a majority of its components.
This was the first and will be the very last Apple product that I ever buy.