Re: The computer Tao
We used to term that the tech bubble.
When a user had problems with stuff, us going over would bring the tech inside the bubble, at which point it would, of course, work. When we leave the tech is no long in the bubble and becomes sad and fails again, etc.
The extra wrinkle we found was that some users, including the PHBs of this world, have -negative- tech bubbles, and you need to keep them away from anything important and otherwise outmass them with positive bubble. This may require more than one individual to escort them through a server room...