The customer is always.... a cash cow
I dipped my toes into Apple waters, and they are now getting vigorously towelled off and drying by the fire. Not one penny more from me.
The battery on my work Pro Retina is dying - 40 minutes offline max. I thought - I'll ring up the Store (tm), make an appointment in advance. They can have a battery ordered and waiting with my name on it and I can wonder in, watch them swap out the battery, pay, leave and get back to work.
No, no, no, said Apple. Bring it in. We'll do a diagnostic. If it _is_ the battery, we'll order one in. Then you can come back and leave your machine with us, having backed up and erased and confidential data (of course). We'll then replace your battery and it will take some time between 3 and 5 days. DAYS! Then you can come back again and collect your work machine. You'll be happy, because you won't have been working for a week and you'll be all rested. The you can restore everything from your backup and return to work.
3 round trips to a store (100km away), and a week lost. For a fucking battery.
We need some decent WEEE directives that make implementation of such a f**k-awful design economically impossible. Function over form - that's what I need, and Apple can't, or won't do it, and whilst we continue to give them our money, they absolutely will not stop. Ever.
This far, no further. The line must be drawn _here_