"Yeah, sure: Dress it up and play sexy. Let's pretend every 11am call is of critical importance and all the cool cats in the office are taking them.
I'm calling 'horse-shit' on that, though.
Because we all know that 95% of 11pm calls are because someone has lost a password, failed to read an email properly, can't follow instructions, or just wants their hand held because they are being a scaredy-cat can't take the responsibility of making a decision on their own. Ergo: A waste of fscking time that they could have avoided by way of having to think for five minutes before reaching for the phone."
I understand your perspective but to imagine your rather narrow base of experience is somehow representative of how the rest of your organisation actually works is somewhat naive. You clearly have no involvement with fee paying clients who keep your company and you in money, and other such nice things. Your experience is somewhat limited to the narrow field you illustrate.
Just this Thursday afternoon (based in UAE so weekend started an hour later) client asks for a best and final offer on a proposal , by close of play Sunday. This involves liaison with the UK who work on a different weekend a different timezone. This will involve a lot of people on a deal trying to keep their jobs. I am not making this up - this did happen on Thursday. One of my guys is off on a flight to the UK today (Saturday) so he can work with the team there - who are sensible enough to decide themselves whether answering the phone is appropriate or not.
So what do we do - ignore all the calls on the Friday asking for advice, and then have them refuse to answer on the day before submission and the day itself ? or hope we are bidding against a French company who won;t even read the email regarding the deadline?
Losing that bid means a lot of people who are directly affected and to suggest this is unreal is somewhat silly on your part. Just because you are not in a client facing part of the organisation does not mean their experience is valid. They keep you in a job and maybe you ought to think about that next time you stand up for your rights to the point you pick up your P45.
Remember that clients don't owe you a living and they can take the business elsewhere, and that standing up for your rights is fine until you lose your job..