Re: The key seems to be doing only what works
--- Everyone wants to be Netflix, Facebook or Google. ---
Of course they do, like everybody wants to own a gold mine and nobody wants to be stuck down a mine-shaft 18 hours a day. Netflix/Facebook/Google "customers" (aka "product") may not be so overjoyed.
I will admit that I never did "I.T.", but rather embedded systems, which had the quaint notion that if the software screwed up, the manufacturer of the device that contained it (and whose purchaser often had no idea even had a computer) was on the hook for making it right.
This mania for "move fast and break things" and "change is good" seems to only be from the point of view of the folks cashing in, not on the "customers" (what happened to "stakeholders"?) subjected to "Your inability read your old documents on our shiny new system is not our problem. You should just be happy we gave you a new poop emoji with animating wet-shimmer"