Re: This article should be a you should never buy a qnap array again.
I'll be honest, I love my QNAP NAS. I own one of the more expensive i5 powered variants that can, and does, run various servers on it. I like its compact size, hot swappable drives, web interface etc. However, this sort of thing does concern me - that whole aspect of not overly being in control of your own destiny. Also I have noted a change in QNAP with regards quality. My expensive NAS has plastic disk trays. My older 4 bay QNAP has nicer metal ones. Needless to say the plastic ones resonate at times - a touch irritating given the price tag and I suspect due to the quick release drive holding mechanism. I would prefer them to be metal with rubber grommets on the drive contact points. I also had an issue with them about firmware behaviour with a UPS system which mysteriously fixed itself with a firmware update that made no mention of fixes to the UPS software or configuration.
I originally came from a tower pc running Ubuntu as my "NAS" but downsized for the size and power savings along with the more appropriate interface for the task. If I were replacing the system today then I think I would do so by building my own box and running one of the NAS-targeted distributions or a linux server variant such as Ubuntu, Centos etc. At least that way fixes would be more readily available as would the ability to modify (or not) the settings and packages as I saw fit. The argument for a QNAP is, after all, that they have performed all the quality control and packaged up everything so it should just work - this is not what seems to be happening.