Re: "no redundancy in the internet link"
Potential of a smart phone? No earthly good if the information is not there to start with. I was there today, dropping off passengers, then attempting to pick up others. Website arrivals flight information was sketchy, with some flights missing or no information against the flight numbers (so no use for one's shiny smart phone there!). Gatwick's auto. phone information system just went dead the second I entered the flight number (so no use for one's shiny smart phone there!). I had no idea of the status of my incoming passengers' flight and felt that Gatwick's main number would probably be inundated, so I didn't bother trying that (so no use for one's shiny smart phone there!). Arrivals concourse info. screens were also all over the place, with my flight number also not showing on there at all. My passengers also said that the baggage reclaim section was also not working. The main complaint I have is that there was no information whatsoever in arrivals that there was a problem - not even any public address announcements and certainly no whiteboards. There were lots of baffled-looking folk with furrowed brows looking at useless screens, obviously wondering what the devil was going on. In fact, as far as I could see, the only information that something was amiss was a rider on the flight information website saying that information screens were not working properly. A bit more communication (in more ways than one!) wouldn't have gone far amiss.