"information provided with a product or a contract is so lengthy or confusing we simply disregard it." That's what it is supposed to do. If we could actually read & understand this rubbish we would probably not touch the product with a barge pole.
"This information is expensive to provide, costing business over £1.5bn a year and simply confuses consumers." Companies spend a lot of money on these words. Do you actually think that they COULDN'T get an easy to read version if they WANTED one? 'They' have spent their money and, so far, seem happy with the results.
I find it incredible that, in this day & age, people still think that businesses are their friends. Business is there to make money. they do that by getting the most money out of the customer as possible while giving the customer as little as possible. If the customer could successfully get an item repaired without 3 to 4 months of arguing and solicitors letters or if the customer could successfully sue when the babies bottle warmer boiled the milk, then Businesses profits would drop a little and that would never do.
So we have contracts that only another solicitor could read (whats wrong? it's written in English isn't it?) and we have warning signs that are totally stupid (on a pack of peanuts - Warning, may contain nuts).
We do NOT need simpler contracts and product labels, we need a structured law which lays down the fundamental sale of goods contract between producer & customer. We do not need more warnings (Do not try to stop this chainsaw with your genitals) or more paragraphs on the contract.