This might be forgivable but it is not a 'one off'
I fix computers as well as being a farmer, so I see this from both ends. However, this is not the first snafu from DEFRA / RPA. They are still clearing up the mess from 2005 when systems were changed. Two weeks ago George Eustice, (A DEFRA Minister), blamed farmers in a speech at a conference for the delay in payments. Firstly then he should retract his comments and apologise to Farmers at least. Secondly I agree with a previous comment here that the recruitment policies in the GDS and the RPA are clearly not working as these highly paid civil servants are costing the tax payer, (You and me), large amounts of money not only in their inflated wages but also EU fines for non compliance. In any other job they would have been given their cards by now. Personally I wouldn't put them in charge of a yard brush.
Unfortunately as a mobile IT tech in a rural Less Favoured Area I saw this slow train crash happening right from the inception, as there are some farms around me still struggle to get dial up speeds. However the politicos aren't short of blame as the rules were still changing one week before the initial cut off date for the BPS applications. How could a digital only application be expected to roll out with these timelines?
Total farce. Sadly though I can't see it getting any better if we leave the EU as this has been a purely British 'own goal'.