Poor support going to get worse..
Sounds like a bad move for them, the customers will find out soon enough and start to move.
We moved our reseller account from fasthosts to protecweb.co.uk after the password fiasco and receiving poor tech support from fh over and over again. Been very happy since with protec and would highly recommend them for anyone looking for a decent windows reseller account.
Biting the hand that feeds IT
