just a bit dumb :)
Switching over to VNC edition instead of connecting via Remote desktop Control with XP Pro was the best plan we could come up with considering we could show and learn the users what they are doing wrong and maybe tell me what is going wrong.
But the sheer laughter of connecting first time to an 'un-experienced' remote desktop user and taking over there computer, was a mass amount of phone calls involving mainly women absolutely petrified that there was a ghost or some sort rummaging through her files and setting.
But it's not always the vulgar women that lose all inteligence when IT support takes over the computer. my experience made me nearly pissed my self for the dumbness that occured.
a bloke at my work at another site phoned up for a bit of support, as they do. on the phone he sounded really concern why a folder would not able him to copy and paste to another folder, (reason was a word document was still open) but the sheer funny ness of the poor old man shouting at telling me which folder he wanted to edit, by telling me that he was pointing at the folder, 'i'm pointing at the folder!!' not with hi mouse but with his finger! total silence of embarrassment!