My God, it's the BOFH!
One article a month now, why so few? I miss my weekly BOFH hits.
2 posts • joined 10 Feb 2009
Many years ago I was supporting a small office remotely, five PCs and a Mac. Requests for help were usually along the lines of not understanding how to do something in Word or Excel, deleted files needing recovery and so on.
The best call I ever had from them was a straightforward, "Hi, Lorraine's computer is on fire. What should we do about it? There are flames and smoke coming out of the back of it."
I very quickly suggested an alternative, 3-digit telephone number which ought to be dialled before IT support and they lived through their technical issue. I stopped supporting them shortly after that incident, they were more trouble than they were worth.
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