They don't care
'Thing is, Parcel Force just don't care. I know of two cases where they lost the shipment and still have their tracking site claim "your parcel is in the process of delivery..." two years (!) later.
There is a Quango called Postwatch to which you can winge - they can't actually do anything other than wring their hands on your behalf - but did rather nicely describe the Parcel Force complaints system as "obfuscation on an industrial scale".
Biting the hand that feeds IT
