Outages are to be expected
Heck I mean I do get the occational disconnect from google mail but that's normally due to me downloading an legal iso via torrent and that sucks up all the bandwidth leaving none for gmail. As a web interface based mail client it's not bad, I see Hotmail has taken on board some of the points from gmail like "mark this e-mail as read" which wasn't there before.
I seem to remember way, way back the whole of the AT&T network failing because of 1 line of code caused a cascade failure of the whole network..
Shit happens, the guys at Mountain View got stuck in, found the problem and fixed it as soon as they could.
When things run fine everything in the garden is lovely, yet when something goes wrong everyone gets the knives out..
1) If it's free don't complain
2) If you paid for it, this outage bites just a bit but it was just the web face that went down.
I do wonder how well an Exchange server in the open, i.e tuck away in the Head Office with everyone connected into it via LAN / WAN / VPN would hold up genuinely.
Sure G-mail is behind a firewall but in comparasion they are like a Bank Vault where as most Exchange servers are fort knox, not accessable unless you have several keys, right IP, your IP is on the "okay to allow through list" on the firewall, your account has remote access allowed on it, your username is right, your password is right and yeah it's not "3pm on a wet tuesday afternoon" (some random event)..
I've seen worse web mail interfaces,
Yahoo, hotmail - they've improved
Orange - thank god I've got POP..