Re: FreeNAS is better
ANY NAS is going to be aimed at geeks.
Even with the shiny happiness, a NAS appliance still requires the user to be aware of what they are using. Short of the device having a speaker where it can tell the average rube what to do, it's not going to be usable by the average prole. No amount of pointy-clicky and pretty pictures can get you past the conceptual gap of what you are working with or the awareness and bother that you actually have to manage and maintain the thing.
"Hey you! Yeah you, over there in the living room. Come over here and put a new disk drive in me."
H*ll, even that's probably going to be too much for the family to handle.
The best I can do is put better drives in the thing and hope they hold out a good long time before needing to be replaced. Actually expecting anyone else in the family to actually manage the QNAP is probably like asking them to manage the mdadm array on my Linux workstation. It's just not happening.