Re: Government staff: need I say more?
A dept manager called and said "The net is down." Turned out that the printer he was trying to print to was out of paper.
I always have to prompt the user to tell me what's really going on. To non-IT people the functioning of systems is a black box. It's not there job to know otherwise unless they are somehow personally interested.
But it is still funny... cute like hearing a two year old trying to talk. (or annoying if that's your point of view)