New IT initiatives will fail so they are not addressing a fundamental problem in health care; it is incredibly personnel intensive with much of the personnel being highly trained and expensive on the payroll.
I don't disagree with you but you need to look a little deeper than the survey. I note it refers to digital access services, i.e. customer facing services. I'm not surprised. I'd expect greater support for back office services if they cut costs and/or improve the service. You wouldn't believe how much resistance you get within the NHS to any kind of change.
For example, I've encountered practices who will for example flat out refuse to accept patient notes via email (typically under the premise "it's not secure, can't you fax it?") despite the fact NHS regulations (and the professional bodies) confirm that approved secure email is in fact the preferred method of transferring notes in an ad hoc manner (fax is only a last resort because of it's security concerns. Oh, and they're contractually required to accept notes by email.
Many NHS IT projects, especially ones that cross organizations, face a difficult deployment because of those attitudes rather than any technical factors.