Lets analyse this statement a bit shall we?
"All the laptops were password protected"
means - We created an account in Windows with a username and password of admin/admin.
"our policy is to manually delete the data from laptops after the records have been processed."
means - We require staff to spend time doing something boring and long winded, ensuring that no-one bothers.
"We have started an investigation into the issues raised by the loss."
means - We are paying a consultancy agency several hundred thousand pounds to recommend that we start using encryption.