BT employee
To be fair nearly all Openreach engineers are highly skilled, conscientious and try hard on a daily basis to satisfy customers. Trouble is the continuous bullying environment they exist in prevents them from doing this.
This is recognised totally within the engineering communities where staff have to hit stats that prevent them doing their job properly. For instance failure to raise sufficient charges means a failed stat which results in the engineer being disciplined.
Openreach need to direct their attention to changing this stats based culture which is at conflict with giving decent customer service
I notice a lot of comments here are anti BT and justly so and this comes from an engineer with over thirty years experience with the company who has had to watch how greed has ruined what was a decent business to work for.
Biting the hand that feeds IT
