Levels of confidence
"We have already identified the root cause in our server software and applied a patch immediately after the incident occurred".
I'm not sure if, reading that, I'd be reassured that there'd be no more problems or hardly any more problems or if I'd wonder why a problem that could be fixed "immediately after the incident occurred" could have been anything but obvious on cursory examination. I might wonder how many more such "immediately" fixable faults were overlooked by similar lack of cursory examination and remain unfixed.
Why would anyone trust important data (with no local backup) to this Wild West world of the cloud? Surely we must be years away from reliability. If the IT industry's track record on quality is a guide, it's more probably decades.