Re: re: Too bad they couldn't continue operating as normal with paper records,
"One of the more dangerous ideas - hopefully slowly dying as the old gits die off - is the notion that when systems go titsup there's a magical paper alternative just waiting to take over."
Only correct in ill prepared and badly managed companies.
Not that long ago I was involved in a project to replace the majority of back end IT equipment at an airport. We were supposed to commence work post midnight after last passengers had left the building, but when fog thick enough to cut with a knife rolled in at around 8 PM all further arrivals were diverted and all departures cancelled.
By 9 PM someone gave us the go ahead to start work as the extra hours would give us a greater chance of hitting or 6 AM target.
By 9:30 fog had vanished and before 10 we were told planes would be landing and taking off again in short order. Unfortunately just about nothing IT related was working, no check in desks, no passport scanners, no bag tag printers and no gate readers all of which effect the passenger flow "back end systems within the airport also down but ATC had separate systems so presumably all OK".
Staff broke out A4 pads and some propriatory printed sheets and carried on as normal. Few grumbles here and there but basically business as normal.
Now if you can handle something as IT heavy as airline and airport management without any working IT, I would think customer A, needs to have part B fitted, at time C, in location E and overcharged by percentage F should be a walk in the park.