Plusnet customer service - watch out for Plusnet mobile's inability to port over your old number
Interestingly enough the newly launched Plusnet mobile is making an early bid to trash the already tarnished Plusnet name. If you sign up for their mobile service, they will accept a PAC number to port in, but it would appear they are unable to complete their side of the transaction. Your old sim will go dead but the number takes days to become live on the Plusnet mobile SIM. So effectively you lose your mobile number for several days . Looking at their forum this has been going on for well over a fortnight or so and it's still chaos. I can see that they are blaming O2 for providing the info in a form they cannot read, but I am porting in from 3 mobile so I suspect it means their systems cannot read the industry standard dataset. So instead of saying "wait we need to stop whilst we sort ourselves out" they are simply instructing the Cust Serv droids to fob people off with the usual guff - deliberately miss-understanding the Offcom requirement to port within 2 working days. It's 2 working days from me requesting a PAC from the old provider to Plusnet porting it over, not 2 days from the old SIM going dead. I have been holding off paying Plusnet to move me from ASDL to fibre broadband - I guess this means that I probably need to move broadband and mobile to a competent provder. Sigh!