I hope nobody is paying for this "research"!
"On Twitter, candidates can listen to citizens' feedback directly, while they also have the opportunity to respond using a platform whose laconic conversational structure allows for short and concise messages that enable strategic ambiguity and reduce the danger of loss of content control. Interactive use has been shown to have benefits for both sides, with politicians standing to especially benefit by being generally seen more positively when they interact with the public than when they don't."
Is this some kind of Sokal-style hoax? Can ANYONE tell me what is being said here? How is Twitter a magic sauce for interacting with citizens? It's an utterly confusing sub-200 character messaging tool for the hyperactivity disorder generation (it may be useful to post one's score in some game or something or list the ingredients of the latest pizẑa one had, om nom nom!). If one wants to communicate one can actually take the time to write an argumentative piece. Possibly with diagrams, timelines, properly aligned links to further information etc. It helps to think things through. Moreover, the person the receiving end may also get a chance to find out that the position is not rational at all but just carried along by ideology, incomprehension of human action and "Hope!". Structured communication is important, especially in the age of new laws and directives based on stress-inducing medja output by reporters barely able to think, read or write but ready to suck up to persons of influence to become "insiders".
tl;dr for the citizen? Well, WE HAVE A PROBLEM. Maybe things should slow down, maybe a lot of crap should be thrown overboard, maybe one should stop pining for "democracy" and look into having a working "republic" (On this, Waking Up in Hillary Clinton’s America: Wall Street in the Saddle is a good read although the author totally doesn't understand the wreckage that Keynesian policies, so beloved by left and right alike, are the real problem), maybe a whole lot of civil servants and politicians should be thrown out into the cold world to fend for themselves, God knows the top-heavy system is just about to collapse in on itself.
Twitter is not for engaging the citizen, it's for virtue-signaling, posturing and publicly stating one's herd position: "Against Racism" / "Against Global Warming" / "Against Rape On Campus" / "Against BDS" / "For More Free Money" / "For Women's Rights in Lybia" / "Against Global Warming" / "X Lives Matter" / and similar bullshit.