Re: Message to the Telcos - Be proactive
And of course the business case is further eroded by restrictions on charging models like oh net neutrality and roaming ...
T-Mobile's success would seem to debunk both of those objections.
In an interview the T-Mobile CEO pointing out that by providing a flat-rate but limited bandwidth video offering they had been able to reduce peak usage while improving customer experience.
Roaming charges are almost entirely synthetic and one of the purest examples of gouging by restrictive practice you can find. Sure, it's a nice little earner but it also actively discourages investment in backhaul or alternative providers.
Some kind of traffic management (such as voice services over data) is inevitable and I personally dislike the term "net neutrality" as it obscures the issues. Licences are awarded for the infrastructure and/or spectrum and the right to offer data and voice services on them. Users pay for data and/or voice. Vertical integration which prioritises a company's own content offerings over those of others is basically breaching the terms of the licence. Technology and good CRM provide lots of ways to make a company's own offering attractive to users, but effective competition for content rights is probably the best solution.