Re: And what can you do...
'But you have to verify passwords, so surely (Shirley) they know what they've input.'
That works if you're only ever logging on from the same computer, for instance I have a laptop with a US keyboard as well as a PC and laptop with a UK keyboard. To be extra tricky the US keyboard is set up as a UK one as I touch type which is fine but not all the characters are where I expect because it's a laptop keyboard and the layout is a bit odd at the edges.