Re: The National Enquirer of Technology
"Trouble is, I've never come across a cloud/hosting/service provider that did keep people informed."
My current provider has had a couple of issues over the past few years.
There was even an IP range change (having to give back small slices in order to get larger slices), there have been data centre level DDOS and a router screwup.
But I have always had an email from the main technical support within minutes of it kicking off (I was actively online for one of the events, and I hadn't finished bashing out my "what's up" email before theirs hit my inbox).
Regular updates of what they are trying along the way, then a decent breakdown of the issue after.
Makes life so much easier if people admit that things go wrong, and deal with their customers as if they could do it as well...
Who? corgi tech
I was a fairly early customer and agreed to switch data centres for bonus features (i.e. I pay a lot less than I should) - but it's still pretty good value anyway. I don't use it for anything particularly critical, but I really notice when it isn't there...