I've had good service
I purchased a laptop about a year ago. I checked out the prices online (price comparison, other online retailers etc) and instore and I decided to pay an extra £30 because I could get it immediately.
After 10 months I installed some softaware and screwed it up. I tried using the rollback but with no success. What was frustrating was that I needed the laptop to make a presentation the following day. The presentation was on the laptop and I had no access to it. Also to make matters worse I had to travel to my destination later that afternoon.
I went into my local PCW store (not the one I purchased it from) and expalined my problem. They were very helpful and sympathetic to my situation. I had hoped that they might be able to resolve the problem there and then but it wasn't possible to complete within the hour I had.
However I was amazed at what they offered. They said that they would fix the problem for free even though I had caused the problem and to boot that they would arrange for a delivery to my destination by noon the followign day. This is something I was very surprised with and to be honest I wasn't sure. But I had little choice so I agreed.
The following day I received the laptop at 10am fully repaired, all my data in tact and the main thing was the presentation was available.
I can honestly say that I was hugely impressed with the service. With all the negative posts on here I think it's only fair to give credit when it's due.
Thumbs up for my eperience!
Biting the hand that feeds IT
