Posts by Unknown 3 publicly visible posts • joined 12 May 2008
@Jon Brindley - Can't help but notice that all the people who claim to work for PCW have all posted anonymously..
We'd get fired for talking about the company if they knew who we were. We are not allowed to talk about the company like this, we have to refer everything to the PR department if anyone asks us.
An employee got fired for putting stuff on youtube that he made in his own time in his house. so yea!
Please can everyone here be less bitchy about the staff that work for DSGI, some of us are expected to do an awful lot without any backing.
Most of the things you mention are due to poor systems. It doesn't suprise me that Peter you got your laptop back there is remarkably poor systems in place. The people that work there would just have got the laptop back from the service centre and called you, not them being stupid, it's a stupid system. The service centre is horrible. I've lost count of the amount of times i've reported issues.
We once had a problem with wrong codes being used in the computer resulting in reciepts showing wrong products. this resulted in 5 laptops being wrongly given to the customer, total loss to the company £750, that's just my store and just the ones i know about (I only work part time) this went on for a month!
I reported the issue to head office 5 times!!!
Most of our staff are not stupid, some just have no clue about computers, it's not there thing and the company doesn't bother to train them, not there fault. I work with a great bunch of people, I would say in my store there is only 3 of us that really know much about computers. We are the techies, although a previous tech we had, knew pretty much nothing, he was "promoted" from sales, even though he had no clue.
I'm not at work till the weekend, i'm interested in what you heard Anonymous coward.
I work for PC world so I sure hope not!!
What we have been told is this:
That we will be merging into one big superstore with Currys (We are right next door) as is the case with a lot of stores. The idea is that the company can get rid of an awful lot of middle manager types which is where the cost comes from and perhaps have a few more bodies on the shop floor to serve customers. There have been days when we have had about 4/5 manage type people and only 6 members of staff! The manager type people do not serve customers and just take up space most of the time. The company is full of red tape (that's what our USB cables pay for!)
The standard employees at the company get paid very poorly, the managers get an awful lot for what they do and there level of knowledge, that's often leads to everyone wanting and pushing to get promoted and then you end up with a large amount of mangers who do nothing but create red tape for each others. None of our managers know absoutely anything about computers or IT, the people that do are often over looked or at teh bottom of the chain.
I only work part time there to pay bills, I don't care for the company. Those that know about IT that work there only use it as a stop gap, cause often there are not the ones that get anywhere, the suck ups that know nothing are and that ends up costing the company a lot of money in management wages and then badly in the customer service departments cause they know little of what they are selling.
Any training programs are non existent, what staff know as all about there own personal knowledge which is not asked about or tested when they are hired. While i have worked there we have had 3 people that had never used a computer before. Our top manager also "Hates computers"
Our managers are all useless.
I Honestly think it will be really bad if they close stores though, what I would like to see is the current top management do something smart and get there act together. The company could do well for itself.
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