Actually sacked me for providing good customer service.
I worked in their call centre (I was desparate for a job at the time, don't look at me like that..) as a "Branch Call Handler". This meant first off I had to explain to customers, "No, I'm not at the store you thought you'd just phoned, you're talking to a call centre.." putting us on a bad footing to start with.
Anyway, I answer a call from a gent who'd just been in and purchased a crappy Lexmark printer (the one it was cheaper to replace, than buy new cartridges for.) He was more than a little upset that the driver CD in the box had a large scratch across it, and was mouthing off about throwing the printer at the Tosspot in the store who'd sold it to him, which in hindsight, would probably have been the better course of action.
Unfortunately for me, I hate seeing people fscked over for money, and refuse to do it on behalf of some greedy, immoral, corporation like DSG. Knowing the Lexmark FTP was down (having had a similar problem before) I had the drivers he needed on my private FTP at home. I connected (via SSH) to my Linux FTP box and copied/permissioned the required file to allow anonymous download. I then talked the customer through how to download and install the drivers from my FTP. At the end of the call the customer had not only offered his sincere apologies for his attitude at the start of the call, but offered to send me a personal cheque by way of thanks. I decined his offer, but thanked him for his apology, and wished him well.
A job well done I thought, a beaming smile on my face. The smile promptly disappeared as I was hauled into the office for "a meeting" with my "team leader". I was facing a triple disciplinary, for 1) Spending more than 10 minutes on one call. 2) Referring a customer to (and I quote) "an unrecognised website". 3) Opening up the company network to attack (by making an **outgoing** SSH connection)
I was sacked and escorted off the premises within 30 minutes.
Warning/Caution; because quite frankly they should display a sign warning of the lack of intelligence anywhere in the entire organisation at the door.