well, duh...
Not only do I live close to this store, I used to work there. This sort of insanity is fairly common.
In years past, before it was the GeekSquad, it was the Tech Bench. In fact, some of the phones in that building still have that extension labeled as the "techbench." At that time all of us were A+ certified and we even had a few Net+'s among us. Now, the GeekSquad in-store guys (or CIA's) are mostly just noobs straight out of high school who can follow the instructions to pack something up and ship it to the repair center, or reformat. We used to be allowed to use open source tools, but now techs may only use the crappy "MRI" (a stupid disk written by some dork in GeedSquad City that is total epic fail on all levels).
The manager in question replaced one of the best and most talented guys I've ever known. The guy I knew was fired for marking down items. Sounds crazy right? It is. Managers are TOLD to mark down stuff thats being taken out of the system. They have to sell Closeout Items to make sure they don't take a catastrophic margin hit later on. The GM called HR on him for doing his job and they fired him. Real great company huh?