Virgin are constantly lying to their customers as a matter of company policy. This is almost beyond doubt.
When their support is spoken to about this issue, and its a BIG issue, we are fobbed off with the normal excuses and attempts to blame the customer.
last week I was told to let them reset my modem and the "PROBLEM WOULD GO AWAY" This was after the "support" remoted onto my machine and looked at my network card settings. Did a visual check of my network adapter which is called "wireless", then told me they had found a problem and fixed it.
No offense, but my actual network card is a wired connection, I renamed the second adapter "Wireless" when I was making a screen shot to explain something else in some documentation. "Wireless" is also a wired NIC
NB : For those without the problem, when the router goes over to software, its not always seamless, and can result in a total disconnect for 30 seconds.
So not only ping rates going through the roof (over 500 in games that bother to count that high) , but total disconnects.
All this from a £150 a month service.
Virgin customer Gordon Pryra totally fucked off with Offcom for allowing Virgin to act in this way