Failed retention
I don't use the phone much, so up until now I haven't bothered taking up the offer of switching to my broadband suppliers cps which includes more than sufficient free minutes/month at anytime for my usage. For the minimal savings it wasn't worth bothering with. Now however since BT now wish to force me to sign up to a 12 month contract, or pay more, I will be moving all my calls away from BT.
Biting the hand that feeds IT
