Posts by Peter Foulkes

Re: Where is Zen Internet in this advertorial?

"I dont know what is going on at Zen"

I sadly have to agree. I've been a Zen customer for many years and found their telephone support, both technical and administrative to be exemplary.

Until recently.

50% of my recent contacts with them have been very poor. I changed to FTTC and the first technical contact's knowledge was dismal. Second person I spoke to was up to their previously high standard. The last time I spoke to someone in accounts who was rude and unhelpful enough for me to consider terminating both of my contracts with them. Other calls have been a disappointing experience and the time it takes to get through has increased drastically.

I have publicly endorsed and recommended Zen in the past. I rated them that highly as a company to deal with. They were a refreshing change and I was quite willing to pay more for my broadband just because I liked the company and their apparent ethos. My experience in the last 3 months is that they are not the same company.

Peter

Re: More PC over-over-reaction

And the same quick Google gives you:

"Winterval: the unpalatable making of a modern myth

This is the story of the evolution of a simple Christmas tale that wound up, poisonously, at the Mail and Melanie Phillips's door"

http://www.guardian.co.uk/commentisfree/2011/nov/08/winterval-modern-myth-christmas

"How this happened makes for a fascinating story about the causes of bad journalism, the messages of irresponsible and paranoid church leaders, and badly informed, popularity-seeking politicians looking for a tabloid-friendly soundbite. The bad journalism started with the local newspaper that broke the "story" of Winterval on 8 November 1998 and travelled quickly through the national media. What is worrying is that the original story was so clearly completely untrue and contained clear statements from the council that demonstrated this."